Accounts Receivable Specialist

Frisco, TX

Post Date: 07/03/2017 Job ID: 22403 Category: Professional

  • 8am-5pm M-F

Position Description:
  • Ideal candidate will have high volume collections experience, preferably working with a call queue.

  • Works over a broad network of internal departments and customer s organizations to ensure billing, statements, disputes and returns are completed to the customer s expectation.
  • Performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing.
  • Assists in training & mentoring new personnel and follow up to ensure new hires are successful.
  • Reviews large and high profile accounts.
  • Overall team-player who will be looked upon as the "go-to" system resource
  • Identifies payment discrepancies and initiates dispute resolution process; performs follow up procedures as needed.
  • Maintains frequent contact with internal and external customers in order to address all payments, disputes and return issues are resolved.
  • Works closely with the Collector and Customer Service to ensure proper and timely application of customer credits.
  • Ensures appropriate and timely processing of requests for the return of customer credit balances.
  • Generates reporting to internal & external parties so work can be done.

  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two to four year degree or equivalent combination of experience and education.
  • Normally requires more than three (3) years of Business to Business or Business to Gov t collection and dispute resolution experience.
  • Normally requires a minimum of five (5) years directly related and progressively responsible experience.

Preferred Qualifications:
  • Ability to communicate effectively both orally and in writing.
  • Knowledge of SAP FSCM & SAP Disputes.
  • Demonstrated ability to resolve issues quickly, problem solve and escalate appropriately.
  • Knowledge of general accounting principles
  • Familiarity with credit and collection operations procedures, including reconciliation of A/R activity.
  • Strong interpersonal skills.
  • Strong reconciliation skills.
  • Strong mathematical and analytical skills.
  • Strong organizational skills; attention to detail.
  • Knowledge of Microsoft programs; extensive knowledge of Excel.

A-Line Staffing Solutions


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