Business Analyst

Troy, MI

Post Date: 05/03/2017 Job ID: 20601 Category: Information Technology / IT

Position Summary:
  • The primary responsibilities of an information technology business analyst are focused on analyzing business processes for technical implementations and managing document management related projects.
  • The analyst is also expected to gain knowledge of rapidly changing computer technology.
  • This requires that they strictly manage their time as well as provide assistance to others on project teams.

  • This position reports to the IT Manager Business Analysts.

Technical Responsibilities:
  • Coordinate the selection, purchase, installation, and implementation of new document management technologies and system enhancements when applicable.
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Thoroughly understand all aspects of the document management technologies and their potential.
  • Identify potential technical problems before they occur and help implement solutions by thoroughly validating all system changes relative to assigned work.
  • Support imaging and document management applications and equipment.
  • Provide some after-hours system support.

Business Responsibilities:
  • Provide consultative assistance to business units looking to streamline antiquated paper-based processes.
  • Fully understand business goals and operational issues and look to resolve these with document management technologies.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
  • Successfully manage imaging and document management focused projects by meeting budget, technical, and timeframe goals.
  • Perform all responsibilities within the guidelines of IT policies and directives at or above performance and evaluation standards.
  • Document technical and project information or develop training material.
  • Write and execute test scripts.
  • Gather Business Requirements and create Quality Assurance documentation.
  • Occasional travel may be required.
  • Leadership Responsibilities & Position Complexity:
  • Independent thinking is required and the Business Analyst will apply his or her own judgment within set limits.
  • Successfully engage in multiple initiatives simultaneously.
  • This position receives direct guidance & supervision.

  • Cultivate strong relationships with internal customer base, vendors, and other internal technical support personnel to provide strong project management services.

  • Associates Degree Bachelors

  • 2- 4 years 4+ years


  • Highly organized.
  • Excellent problem solving and analytical skills.
  • Skilled communicator Strong time management skills.
  • Knowledge of Microsoft Office products.
  • Familiarity with Microsoft Project or similar project tracking tools.

Internal and External Contacts:

  • At least 50% of time is spent communicating with internal and external contacts utilizing all communication methods; in person, via telephone, or in writing via email or instant messaging.

Communication with internal contacts includes:

  • Team members.
  • Personnel evaluation, coaching and mentoring.
  • System design.
  • Strategic and project planning.
  • Internal Customers.
  • Project discussions.
  • Requirements gathering.
  • Establishment of timelines.
  • Demonstration of completed project work.
  • System support and troubleshooting.
  • Strategic planning.

Communication with external contacts includes:
  • Vendor relationships.
  • System support requests.
  • New product demonstration and reviews.

Typical Mental Demands:
  • Managing multiple tasks and deadlines.
  • Strong decision making skills.
  • Technical aptitude the ability to learn, understand and then disseminate information of a technical nature.
  • Strong communication skills communication to team members, peers in a manner suitable and easily understood by each group.

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