Scottsdale, AZ

Post Date: 08/10/2017 Job ID: 23057 Category: Professional

  • 8am-4: 30pm M-F
  • 2 weeks training then continual as needed in classroom.

  • 6 am-8: 30 pm M-F
  • 6 am-4: 30 pm Sat and Sunday
  • Ideal candidates must be flexible in working any combination of the hours listed above.

Job Description:
  • The Enrollment Coordinator role is an entry level position that is a great start for a career path into the health insurance industry in a large company office setting.
  • Working on a team with other coordinators, you will be responsible for the accurate and timely processing of Medicare Part D / Prescription Drug Benefit enrollment and disenrollment requests for new members.
  • Processing enrollments is complex in nature.
  • While technical training will be provided, basic typing skills, fundamental software knowledge of MS Word and Excel and the ability to think critically and follow instructions is required.
  • The ideal candidate will be able to prioritize daily tasks, be flexible on work assignments, have a high attention to detail and critical thinking skills, and have the ability to navigate multiple software applications in order to meet task deadlines.

  • Complete enrollment and disenrollment requests through defined steps of eligibility verification and data processing.
  • Perform membership updates, address changes, and Prescription Benefit Plan changes in prescribed systems.
  • Provide timely, efficient support for processing daily transactions.
  • Review and mail all letters to members in accordance with regulatory guidelines.
  • Review daily processing reports to ensure all transactions associated with enrollments and disenrollments are accepted by receiving party.
  • Research and reconcile member eligibility data and correct errors and rejections received on the daily/monthly reports.
  • On occasion, perform outbound calls to contact members to validate or acquire additional information needed to process the enrollment request.
  • Research and resolve membership discrepancies between the Plan and Medicare.

Required Qualifications:
  • Proficient in Microsoft Word, Excel, and web browser/internet navigation.
  • Ability to type / perform data entry.
  • Ability to follow prescribed instructions.
  • Critical thinking skills and attention to detail.

Preferred Qualifications:
  • 2-3 years of healthcare industry including Medicare Part D experience and patient/beneficiary services.
  • Understanding of healthcare terminology and definitions.
  • Strong Verbal/Written communication skills.

  • High School diploma required.
  • Bachelor s degree preferred.

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