HR Operations Specialist

Lincoln, RI

Post Date: 01/12/2018 Job ID: 25430 Category: Professional

Job Description:
  • Timely and accurate FMLA, State and Company myLeave administration in accordance with all applicable federal and state regulations and company leave policies.
  • Monitor and complete daily myLeave Task List to ensure tasks are completed timely and within compliance based on federal and state regulations.
  • Utilize the myLeave business processes to complete tasks and assignments and update the Leave absence management system and PeopleSoft with the employee s applicable leave of absence information.
  • Process return from leave (RFL) change forms timely and accurately to ensure employee s status is updated and payroll is processed.
  • Ensure coordination of efforts between all related parties in leave of absence processing including vendors, HR processing and payroll.
  • Receive and resolve internal and external customer problems and Tier 2 escalations from Customer Service Representatives; gather customer information, call employee with resolution and log problem history/detail in the Desktop Support Tools (Salesforce) within service level agreements.
  • Review reduced schedule RFL change forms, contact supervisor and/or employee to determine what applicable next steps.
  • Support the LOA Call Center during peak call times by responding to employee inquiries concerning leave of absence with a focus on timely accurate information, first call resolution and providing a Center of Excellence.
  • Review new leave requests to determine appropriate payments of sick, vacation or myTime.
  • Prepare spreadsheets for service provider to issue payment of appropriate time off policies such as sick, vacation and myTime.
  • Review and determine average hours worked based on disability claims received by the service provider.
  • Prepare and complete state disability forms for New Jersey and Hawaii based on state regulations.
  • Review the RFL Exception report and make necessary updates in myLeave.

Experience:
  • 6 or more months of experience with Human Resources, Benefits Administration, or Leave Administration experience.
  • Basic knowledge of FMLA and/or State leave provisions.
  • Basic knowledge of PeopleSoft HR.
  • A strong commitment to Customer Service as exemplified by behaviors and disposition.
  • Excellent written, verbal and listening skills to reflect a friendly, positive disposition.
  • Demonstrated ability to maintain work in the strictest of confidence.
  • Ability to consistently and efficiently follow through on problems to provide satisfactory resolution.
  • Ability to plan and prioritize workloads, both independently and in a team environment with minimal supervision.
  • Strong knowledge of Microsoft Office.
  • High school or GED required.

For more information, please contact our office at 877-782-3334.

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