Patient Case Coordinator

Charlotte, NC

Post Date: 07/06/2017 Job ID: 22586 Category: Professional

Training Hours:
  • 8: 30a-5: 30p M-F

  • 8: 30a-5: 30p
  • 10a-7p or
  • 11a-8p

Job Description:
  • These PCC roles will be taking all inbound calls.


  • Must be fluent in both English and Spanish.
  • STRONG customer service skills (must be able to handle irate patients with tact over the phone).
  • Call center experience.
  • Ability to document notes in the system while taking a call.

  • Responsible for customer service and case management.
  • Answers basic clinical and program inquiries.
  • Coordinates access to therapies through the patients' healthcare providers.
  • Schedules and conducts appropriate follow-up based on each patient's situation.
  • Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support.
  • Processes incoming enrollment forms for program.
  • Follows up via phone, mail, and/or fax for missing enrollment information.
  • Supports payer research, health care policy library, and state management.
  • Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database.
  • Performs related duties as assigned.

  • Bilingual - Spanish/English needed for this role.
  • Ability to communicate effectively both orally and in writing.
  • Strong interpersonal skills.
  • Strong organizational skills; attention to detail.
  • Ability to proficiently use computer and standard office equipment.
  • Working knowledge of Microsoft Office.
  • Basic understanding of payer eligibility and benefits.
  • Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management.
  • Ability to resolve associate issues effectively and efficiently.

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