Patient Case Coordinator

Fort Mill, SC

Post Date: 07/05/2017 Job ID: 22576 Category: Professional

  • Any shift between 8a-8p
  • Must be able to work any 8 hour shift.

Training Hours:
  • 8: 30a-5: 30p for 4 weeks

Job Details:
  • PCCs will be taking inbound calls, processing work, document review, talking to insurance companies to verify benefits, calling doctors' offices to let them know if their patients have been approved.

  • Responsible for customer service and case management.
  • Answers basic clinical and program inquiries.
  • Coordinates access to therapies through the patients' healthcare providers.
  • Schedules and conducts appropriate follow-up based on each patient's situation.
  • Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support.
  • Processes incoming enrollment forms for program.
  • Follows up via phone, mail, and/or fax for missing enrollment information.
  • Supports payer research, health care policy library, and state management.
  • Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database.
  • Performs related duties as assigned.

  • Ability to communicate effectively both orally and in writing.
  • Strong interpersonal skills Strong organizational skills; attention to detail.
  • Ability to proficiently use computer and standard office equipment.
  • Working knowledge of Microsoft Office.
  • Basic understanding of payer eligibility and benefits.
  • Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management.
  • Ability to resolve associate issues effectively and efficiently.
  • Strong Customer Service Experience - particularly, experience speaking with patients.
  • Someone willing to learn and eager to work.

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