Patient Case Coordinator

Fort Mill, SC

Post Date: 08/18/2017 Job ID: 23236 Category: Professional

  • 3 weeks long from 9am-5pm

  • 8: 30am-5pm

Position Summary:
  • This role will assist with the outbound call campaign.
  • The majority of the work will involve making outbound calls.

  • Responsible for customer service and case management.
  • Answers basic clinical and program inquiries.
  • Coordinates access to therapies through the patients' healthcare providers.
  • Schedules and conducts appropriate follow-up based on each patient's situation.
  • Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support.
  • Processes incoming enrollment forms for program.
  • Follows up via phone, mail, and/or fax for missing enrollment information.
  • Supports payer research, health care policy library, and state management.
  • Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database.
  • Performs related duties as assigned.

  • Ability to communicate effectively both orally and in writing.
  • Strong interpersonal skills.
  • Strong organizational skills; attention to detail.
  • Ability to proficiently use computer and standard office equipment.
  • Working knowledge of Microsoft Office.
  • Basic understanding of payer eligibility and benefits.
  • Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management.
  • Ability to resolve associate issues effectively and efficiently.

  • Call center experience.
  • Customer service experience.
  • Healthcare and insurance background Preferred.

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