Patient Intake / Admissions Rep

Orlando, FL

Post Date: 07/12/2017 Job ID: 22728 Category: Specific

  • 9: 00 am - 6: 00 pm, M F

Job Description:

  • Screening MS patients to verify if they qualify for copay assistance.
  • Enrolling patients for different copay assistance foundation.
  • Re-enrolling or enrolling patients in Medicare D plan.
  • Submit refills, setting up orders, verification of benefits, requesting prior authorization from MD.

Key responsibilities:
  • Process orders from referral sources and patients, responding to phone and fax inquiries.
  • Research and resolve patient/customer questions.
  • Assessing patient needs and documenting referral requests for coordination of care and provide information pertaining to equipment supplies and services.
  • Relay insurance coverage to referral sources and patients and discuss forms required for billing with patients.

  • Computer knowledge required.
  • Background in Health Care or Customer Service.
  • Insurance knowledge preferred.
  • Medicare Part-D knowledge a plus.
  • Call Center experience a benefit.

Experience & Education:
  • Minimum 2 years customer service experience.
  • Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to customers over the telephone.
  • Strong ability to multitask and organize workload for efficient use of time.
  • Minimum 2 years working with healthcare insurance.
  • Knowledge of medical terminology.
  • Experience in a pharmacy setting.
  • Verifiable High School diploma or GED is required.

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