Pharmacy Technician

Phoenix, AZ

Post Date: 08/04/2017 Job ID: 22889 Category: Pharmacy

  • 4 weeks long.
  • Monday Friday 7: 00am 3: 30pm

  • 6am- 6pm (M-F) with Saturday rotation.
  • Must be flexible to work any shift.

Business Overview:
  • Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
  • This position is in a fast paced CALL CENTER work environment.
  • State & National Pharmacy Technician Certification is REQUIRED.
  • PTCB Certification Required.

  • Handles initial inbound calls from physicians, participants, and retail pharmacies when requests are made for new prescriptions, prescription transfers, consultations, and general service related support.
  • Ensures calls are routed to pharmacists when required and requested.
  • Provide plan participants, retail pharmacist and physician offices with accurate non clinical information in accordance with department, company procedures and State Board of Pharmacy regulations.
  • Resolve tasks, work production in Participant Service LINKS queues and Accounts Receivable queues.
  • Place calls to the participants or prescribers when needed to process orders.
  • Effectively defuse customer escalations and resolve issues with their prescription benefits utilizing the available resources, databases and references to perform the required task.
  • Ability to research and investigate orders that cannot be identified in our database obtaining any necessary missing information.
  • Partner with other departments for timely resolution of requests/inquiries to include pharmacy, shipping, customer care, finance, claims processing and eligibility.
  • Following up on requests to ensure they were handled appropriately and in a timely manner.
  • Responsible for performing other duties as assigned.

  • Responsive, reliable, and able to express assurance/confidence.
  • Ability to express empathy and professionalism.
  • PC skills in Windows-based applications.
  • Advanced verbal/written communication skills.
  • Team-oriented, customer service focused, and able to identify process improvements.
  • Pharmacy Tech certification is required.
  • There may be the possibility of working remotely and this will require a secure room free from noise and distractions, with a closing door and ergonomic-friendly work area (e.G., desk, chair).
  • Will also require the ability to work independently, with minimal direct supervision, trouble-shoot minor system issues and effectively use Office Communicator, email, chat and other social media.
  • Working remotely will require an internet connection and phone line

  • High School Diploma (or equivalent) required.
  • Post High School or specialized training is desired.
  • AA (field: Pharmacy Tech) is desired.
  • College BA Degree Field, Management, Communication.

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