Pharmacy Technician

Richardson, TX

Post Date: 06/06/2017 Job ID: 22170 Category: Pharmacy

  • M-F 8: 00  am to 4: 30 pm

Job Description:
  • The Tech I Prior Auth takes in-bound calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process.

  • Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
  • The Tech I will also assist with other duties such as outbound calls, monitoring/responding to inquiries in mailboxes and other duties as assigned by the leadership team.
  • Effectively manage work volume by handling inbound calls/fax requests utilizing appropriate courteous and professional behavior based upon established standards.
  • Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers.

  • CPhT registered with the TX State Board of Pharmacy.
  • Ability to deal with a diverse customer base in a friendly and confident manner (internal and external customers).
  • Excellent communication skills (oral, written, grammar, listening).
  • PC Windows experience required.
  • Basic math skills required (addition, subtraction, multiplication, division).
  • Ability to maintain confidentiality.

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