Pharmacy Technician

Scottsdale, AZ

Post Date: 08/29/2017 Job ID: 23223 Category: Pharmacy

  • Mon-Fri 5am to 7pm

Position Summary:
  • The customer service representative (call center technician) takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process.
  • Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Required Qualifications:
  • Ability to deal with a diverse customer base in a friendly and confident manner (internal and external customers).
  • Excellent communication skills (oral, written, grammar, listening.
  • PC Windows experience require.
  • Basic math skills required (addition, subtraction, multiplication, division).
  • Ability to maintain confidentiality.

  • At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.
  • National pharmacy technician certification.
  • Eligible for state registration, certification or licensure per state regulations.
  • Advanced computer skills including word processing and spreadsheet utilization.
  • Excellent customer service skills (written and verbal) a must.
  • Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.

  • Verifiable High School diploma or GED is required.

A-Line Staffing Solutions



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