Private Pay Collection Specialist

Dublin, OH

Post Date: 05/10/2017 Job ID: 21785 Category: Professional

  • 7am until 3: 30pm

Job Description:
  • Collection Specialist is responsible for maintaining a complete debt collection portfolio using the support framework designed. I.E.: learning policy and procedure for accessing letters, sources of needed information and scheduling requirements to achieve successful recovery while displaying a professional manner, offering solutions and suggestions for process improvements and working closely with Management to exceed collection goals.

  • Electronically or manually reconcile and balance all Insurance and Medicaid payments received.
  • Prepare batch summary sheets using data from various system reports.
  • Consistently observe documentation standards.
  • Under supervision, review and follow up on reports related to assigned payers.
  • Under supervision, contact pharmacy sites, INS carriers, state MCDs, and other central support teams.
  • Identify and resolve all basic errors related to reconciliation.
  • Research PC related system issues with Helpdesk.
  • File all completed work in an organized manner.
  • Daily prioritize workload to ensure completion by end of shift and progress toward monthly goal.
  • Assist co-workers and complete special projects, as assigned by supervisor.
  • Complete all company training requirements and practice all associated guidelines.

  • Excellent customer service, listening, and communication skills and be able to persuade and negotiate with customers.
  • Able to work independently and be able to understand and carry out detailed instruction.
  • Able to interact with staff from multiple departments.
  • Detail oriented results driven, flexible, organized, and open to suggestions.
  • Able to work concurrently on several projects, each with specific instructions that may differ from project to project.
  • Strong problem solving skills and the ability to work as a team player within the Corporate Collections Department as well as all other areas of the organization.
  • Extensive knowledge of the healthcare industry is preferred.
  • Knowledge of Medicaid, Medicare & third party insurance is a preferred.

  • Associates degree (A.A); one to three years of relevant experience and/or training; or equivalent combination of education and experience.
  • Proficient in Microsoft Office, including but not limited to Word and Excel.
  • Preferred: Bachelors degree (B.A.) from four-year college or university; or one to three years related experience and/or training; or equivalent combination of education and experience.

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