Private Pay Collection Specialist
- 7am until 3: 30pm
- Collection Specialist is responsible for maintaining a complete debt collection portfolio using the support framework designed. I.E.: learning policy and procedure for accessing letters, sources of needed information and scheduling requirements to achieve successful recovery while displaying a professional manner, offering solutions and suggestions for process improvements and working closely with Management to exceed collection goals.
- Electronically or manually reconcile and balance all Insurance and Medicaid payments received.
- Prepare batch summary sheets using data from various system reports.
- Consistently observe documentation standards.
- Under supervision, review and follow up on reports related to assigned payers.
- Under supervision, contact pharmacy sites, INS carriers, state MCDs, and other central support teams.
- Identify and resolve all basic errors related to reconciliation.
- Research PC related system issues with Helpdesk.
- File all completed work in an organized manner.
- Daily prioritize workload to ensure completion by end of shift and progress toward monthly goal.
- Assist co-workers and complete special projects, as assigned by supervisor.
- Complete all company training requirements and practice all associated guidelines.
- Excellent customer service, listening, and communication skills and be able to persuade and negotiate with customers.
- Able to work independently and be able to understand and carry out detailed instruction.
- Able to interact with staff from multiple departments.
- Detail oriented results driven, flexible, organized, and open to suggestions.
- Able to work concurrently on several projects, each with specific instructions that may differ from project to project.
- Strong problem solving skills and the ability to work as a team player within the Corporate Collections Department as well as all other areas of the organization.
- Extensive knowledge of the healthcare industry is preferred.
- Knowledge of Medicaid, Medicare & third party insurance is a preferred.
- Associates degree (A.A); one to three years of relevant experience and/or training; or equivalent combination of education and experience.
- Proficient in Microsoft Office, including but not limited to Word and Excel.
- Preferred: Bachelors degree (B.A.) from four-year college or university; or one to three years related experience and/or training; or equivalent combination of education and experience.
A-Line Staffing Solutions