Lincoln, RI

Post Date: 08/09/2017 Job ID: 23095 Category: Pharmacy

  • 8 hours shifts with start time between the hours of 10am and 2: 30pm.
  • Must be able to work weekends as scheduled, includes both Sunday and Saturday.

Job Description:
  • The Customer Care Specialist provides service and information to customers regarding all types of inquiries.
  • This position also supports programs to increase revenue, generate sales and conserve existing assets.
  • Requires flexibility in scheduling to accommodate business needs including evenings, weekends and holidays.

  • Respond and research requests from customers via telephone and e-mail.
  • Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history.
  • Provide assistance with web site navigation and placing web orders.
  • Provide company and product information.
  • Follow defined policies and procedures to provide a consistent level of excellent customer service.
  • Make outbound calls to patients regarding maintenance medications.
  • Follow up with local store s for patient to ensure script is ready as promised when necessary.
  • Execute specialty programs such as surveys, promotional sales, and store follow up calls.

  • Able to efficiently access multiple electronic systems.
  • A minimum of 1 year in a customer service role or related experience.
  • Medical background, retail and call center experience preferred.
  • Knowledge of various Windows applications including Excel, Word and Access.
  • Able to learn quickly and willing to obtain functional knowledge and understanding of company products.
  • Must have superior telephone etiquette.
  • Must have excellent listening skills and must be able to articulate ideas.
  • Able to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting quality.
  • Excellent communication skills, both verbal and written.
  • Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.

  • Minimum High School Diploma or GED.
  • College degree or certificate preferred.

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