Representative

Monroeville, PA

Post Date: 12/05/2017 Job ID: 24938 Category: Pharmacy

Job Description:
  • Responds to telephone inquiries and orders from homecare patients and referral sources. 
  • Provides information on equipment, supplies and services.
  • Determines the best method for providing services.
  • May assist walk-in patients with the selection of equipment, supplies and services.
  • Processes telephone orders by preparing patient paperwork.
  • Verifies insurance and/or other method of payment.
  • Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
  • May perform data entry.
  • Distributes copies of paperwork to appropriate personnel.
  • May assist with the processing of billing paperwork.
  • Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
  • Ensures deliveries and set-ups can be arranged in a timely manner.
  • Appropriate documentation (10%)
  • Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction (10%)
  • Resolves patient complaints by identifying problems and coordinating appropriate corrective action.

Qualifications:
  • High School diploma or GED
  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred
  • Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy.Intermediate math skills are required with attention to detail and quality essential
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
  • Ability to work with people in a team environment while meeting individual performance goals.

For more information, please contact A-Line Staffing Solutions at 877-782-3334.

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