Representative

Phoenix, AZ

Post Date: 05/11/2017 Job ID: 21797 Category: Pharmacy

Shift:
  • 8: 00am - 4: 30pm
  • M-F including every other Saturday rotation (with Weds off).



Training:
  • 3 weeks; Monday Friday 7: 00am - 3: 30pm



Job Deatails:
  • This position is in a fast paced call center Healthcare work environment.
  • Employees will be responsible for entering Member and Prescriber Profiles for incoming new prescriptions or refill requests.
  • Extensive member and prescriber contact will be required.
  • We are looking for individuals with helpful and friendly personalities to add to our growing team.
  • Pharmacy Technician license is NOT required for these particular openings, but individuals with this training is a plus.



Job Description:
  • Works with participants, prescribers and/or internal personnel relative to customer service
  • concerns, requests and/or placing orders via telephone, email and fax.
  • Assembles comprehensive detail of events, identifies gaps in service and processes.
  • Responsible for answering request in a timely manner as wells as proper detailed keeping of all records regarding any participant/prescriber interaction.
  • Ability to work in a fast paced call center work environment, problem solving and troubleshooting skills.
  • Ability to work under strict turn-around-times.



Responsibilities:
  • Review orders for payment queues/ payment issues and updating the systems with accurate information.
  • Resolve tasks and various database calls.
  • Ability to work production queues via LINKS.
  • Handles inbound/outbound calls from participants and/or prescribers when needed to process order requests.
  • Effectively defuse customer escalations and resolve issues with their prescription benefits utilizing the available resources, databases and references to perform the required task.
  • Ability to research and investigate orders that cannot be identified in our database obtaining any necessary missing information.
  • Partner with other departments for timely resolution of requests/inquiries to include pharmacy, shipping, customer care, finance, claims processing and eligibility.
  • Following up on requests to ensure they were handled appropriately and in a timely manner.
  • Assists in other queues outside of normal work area where cross-trained.
  • Meets or Exceeds department performance standards including productivity, quality and attendance.

Qualifications:
  • Responsive, reliable, and able to express assurance/confidence.
  • Ability to express empathy and professionalism.
  • PC skills in Windows-based applications.
  • Advanced verbal/written communication skills.
  • Team-oriented, customer service focused, and able to identify process improvements.
  • The position may require working an occasional Saturday and or Sunday shift.
  • Will also require the ability to work independently, with minimal direct supervision, trouble-shoot minor system issues and effectively use Office Communicator, email, chat and other business social media.
  • High school diploma or GED required.
  • College degree and/or specialized training such as Pharmacy Tech is desired (not required).

A-Line Staffing Solutions

877-782-3334

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