Representative

Phoenix, AZ

Post Date: 08/21/2017 Job ID: 23267 Category: Pharmacy

Training:
  • 3 week training
  • Mon - Fri 6: 00am - 2: 30pm
  • Flexibility to work overtime as needed.

Job Description:
  • As a Clinical Support Representative, you will handle a high volume of complex clinical based inbound calls from physicians and healthcare providers in support of our Prior Authorization Department.
  • In addition to handling inbound calls, you are responsible for faxes to and from medical offices and will be the important first-line of contact with our customers.
  • In our Call Center, you will be providing customer service to patients and supporting clinicians and caregivers to help enhance patient experiences and outcomes.
  • As a Clinical Support Representative, you will handle a high volume of complex clinical based inbound calls from physicians and healthcare providers in support of our Prior Authorization Department.
  • In addition to handling inbound calls, you are responsible for faxes to and from medical offices and will be the important first-line of contact with our customers.
  • You will set the tone for how our company provides support services.
  • This is a fast-paced position that requires attention to detail and multi-tasking.
  • Our Clinical Support Representatives continuously evaluate and drive process improvements that positively impact our client experiences and align to the goals and objectives of the organization.

Responsibilities:
  • Ensure questions and issues are resolved promptly and accurately.
  • Assist with gathering information, assessing and fulfilling our callers needs, and providing education along the way.
  • Contribute to the achievement of our service level goals.
  • Collaborate with internal and external business partners to provide solutions.

Qualifications:
  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor s office then anything below managing 75 calls/day would not translate to similar environment).
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Education:
  • High School diploma or GED.

A-Line Staffing Solutions

877-782-3334

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