San Antonio, TX

Post Date: 08/22/2017 Job ID: 23303 Category: Pharmacy

  • M -F 10: 00am - 6: 30pm
  • Rotating Saturday s every 4 - 5 weeks.

  • 2 weeks 8hrs/day (M-F)
  • NO time off will be allowed and NO exceptions.

Job Description:
  • Functions as primary resource in handling customer contacts via telephone or internet ranging from routine to complex.
  • Delivers the highest quality customer service through the execution of responsiveness, reliability, professional impression on every customer interaction in a fast-paced pharmacy call center.

  • Effective delivery of company products and services.
  • Responds to telephone inquiries and orders from homecare patients and referral sources.
  • Provides information on equipment, supplies and services.
  • Determines the best method for providing services.
  • May assist walk-in patients with the selection of equipment, supplies and services.
  • Timely processing/facilitation of patient orders.
  • Processes telephone orders by preparing patient paperwork.
  • Verifies insurance and/or other method of payment.
  • Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
  • May perform data entry.
  • Distributes copies of paperwork to appropriate personnel.
  • May assist with the processing of billing paperwork. Effective coordination of patient services/supplies.
  • Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
  • Ensures deliveries and set-ups can be arranged in a timely manner.
  • Appropriate documentation.
  • Accurately maintains files of all patient account profile information and referral source data.
  • Resolves patient complaints by identifying problems and coordinating appropriate corrective action.

  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor s office then anything below managing 75 calls/day would not translate to similar environment).
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
  • High School diploma or GED.

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