Wilkes Barre, PA

Post Date: 08/03/2017 Job ID: 23032 Category: Pharmacy

  • Monday Friday, 8: 00am 4: 30pm.
  • No Time off allowed during Training- No Exceptions.

  • 9: 00am - 5: 30pm

Position Summary:

  • Responds to requests received in the Participant Services Area from Participants, Account Managers, internal customers, Clients and Quality Assurance relative to customer service experiences and concerns within the Pharmacy.
  • Assembles comprehensive detail of events, identifies gaps in service and processes.
  • Partners with other business units to facilitate timely response to investigation request and provide gap analysis.
  • Follows through on standard operating procedures, problem solving and troubleshooting with minimal guidance.


  • Must have strong oral and written communication skills and research, analytical and problem resolution skills.
  • Strong mathematical aptitude and proficient computer skills, with Windows environment experience required.
  • Health insurance background and knowledge of pharmacy terminology desired.
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.


  • High School education or equivalent required.
  • Additional education and/or relevant training preferred.


  • Minimum one to three years' experience in customer service or a related role, including experience in research and problem resolution.

A-Line Staffing Solutions



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