Wilkes Barre, PA
- Monday Friday, 8: 00am 4: 30pm.
- No Time off allowed during Training- No Exceptions.
- 9: 00am - 5: 30pm
- Responds to requests received in the Participant Services Area from Participants, Account Managers, internal customers, Clients and Quality Assurance relative to customer service experiences and concerns within the Pharmacy.
- Assembles comprehensive detail of events, identifies gaps in service and processes.
- Partners with other business units to facilitate timely response to investigation request and provide gap analysis.
- Follows through on standard operating procedures, problem solving and troubleshooting with minimal guidance.
- Must have strong oral and written communication skills and research, analytical and problem resolution skills.
- Strong mathematical aptitude and proficient computer skills, with Windows environment experience required.
- Health insurance background and knowledge of pharmacy terminology desired.
- Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
- Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
- Basic alpha number data entry skills with attention to accuracy and quality is essential.
- Intermediate math skills are required with attention to detail and quality essential.
- Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
- Ability to work with people in a team environment while meeting individual performance goals.
- Must be able to read and interpret policies, procedures and instructions.
- Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
- High School education or equivalent required.
- Additional education and/or relevant training preferred.
Minimum one to three years' experience in customer service or a related role, including experience in research and problem resolution.
A-Line Staffing Solutions