Warrant Engineer

Novi, MI

Post Date: 07/07/2017 Job ID: 22574 Category: Engineering

Job Description:
  • Provide technical product expertise in the investigation and diagnosis of failure modes related to part replacement causing failure modes.
  • This includes analysis of input data and recommendations of correct product design for the application.

  • Champion parts return and analysis process from customer bases accordingly.
  • This includes meeting timing constraints placed against us with the customer in regards to reply tracking.
  • Also, provide training to junior associates to ensure proper standardization of part inspection process methodology.
  • Provide Claims data and parts return data trend analysis and reporting across all customer platforms.
  • Work and communicate efficiently with Application and Test Engineer staff to resolve issues.
  • Work in conjunction with Warranty Group to ensure accurate communication of all issues to the program teams to resolve potential or active issues in a timely manner.
  • Know, follow, create (when needed), and manage all work instructions, TS guidelines, customer specific requirements and NTN policies and procedures.

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