Workforce Scheduler

Hayward, CA

Post Date: 07/21/2017 Job ID: 22696 Category: Professional

Shift:
  • 9: 30am-6pm

Job Description:
  • Responsible for scheduling providers and any ancillary staff to ensure adequate market coverage with the goal of keeping the clinics open 100% of the time.
  • The Workforce Scheduler must be able to schedule and look at overtime and needs of clinic and understand the dynamic work environment and unique staffing needs of retail health clinics.
  • The Scheduler will work with their direct supervisor, the market leadership, and staff to analyze market-level scheduling and financial reports related to staffing & scheduling.
  • The Workforce Scheduler will be required to provide limited weekend coverage and will require scheduling flexibility to support Clinics in different time zones.

Responsibilities:
  • Ensures that all clinics in a geographical region are staffed completely while minimizing OT and maximizing the combination of clinical and non-clinical hours to ensure financial profitability.
  • Responsible for scheduling and coordinating the work schedules of Providers and ancillary staff using a scheduling tool or related software and other sources for multiple districts/states.
  • The scheduler will be responsible for scheduling established markets that have established a rotating schedule.
  • The scheduler will help support all markets with on call duties and replacement of staff as needed.
  • Works with the Clinic Coordinators to obtain Provider and ancillary staff schedules according to market-specific staffing and scheduling procedures.
  • Responsible for placing Providers and any ancillary staff in open shifts caused by vacations, sick days, disability leave, jury duty, and no shows.
  • Schedulers direct and coordinates and controls the activities plans and programs of the immediate Staff.
  • Assists market leadership in approving PTO and any OT.
  • Creates and releases the work schedule for Providers and any ancillary staff.
  • Coordinates schedules with the market Leadership to find Providers to fill open shifts caused by last minute vacancies while minimizing overtime.
  • Responsible for identifying and assigning Providers and MCs to replace call-ins.
  • Other duties as required for the appropriate staffing of clinics.
  • Works with Market Leadership to manage Clinical and Non-Clinical hours of Providers and ancillary staff to minimize OT.
  • Recognizes staffing needs according to seasonality and works with the market leadership to develop the right staffing model and forecasting.
  • Maintains/approves provider and ancillary staff profiles in Concerro and supports maintenance and updates to any Provider/ancillary staff information in the system.
  • Works with the Market Leadership to ensure that all exceptions are reconciled for pay-roll purposes.
  • Maintains confidentiality of all sensitive materials.
  • Ensures that markets are within staffing & scheduling budget reports to be used to identify trends in OT and non-clinical hours.
  • Prepares reports for market Leadership and monthly financial trend reports for Area Directors and Chief Nurse Practitioner Officer using Concerro.
  • Assists with the development of other reports as needed.

Qualifications:
  • Previous scheduling in a medical environment preferred.
  • Customer-service oriented.
  • Ability to work independently or with others in a fast paced environment with constant interruptions.
  • Ability to prioritize organize great attention to detail and ability to use critical thinking skills under pressure a must.
  • Must be deadline-oriented.
  • Professional attitude superior communication skills and proven record of delivering exceptional customer service and ability to negotiate (1 or more years of demonstrated customer service experience preferred).
  • Comfortable navigating web based applications sites; use of related scheduling software systems in the past preferred.
  • Good computer skills.
  • Ability to troubleshoot basic computer issues.
  • Knowledge of Microsoft Office products.
  • Ability to work independently in a virtual environment.
  • Warm, friendly, personality a must.

Education:
  • High School diploma/GED required.

A-Line Staffing Solutions

877-782-3334


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