Default Manager

Troy, MI 48083

Post Date: 01/11/2018 Job ID: 25326 Category: Supervisory

Job Description:
  • This role is responsible for the day to day oversight of the default department; this includes Loss Mitigation, Foreclosure, Bankruptcy, Property Preservation, Collections and Claims.
  • This position also is responsible for adhering to all government and investor requirements, handling required call volume, and maintaining delinquency rates within industry standards.
  • Collections and Loss Mitigation - development and implementation of strategies and tactics that ensure delinquency goals and loss mitigation workout activity goals are achieved while enhancing the customer experience throughout the mortgage delinquency process.
  • Foreclosure, Bankruptcy, Real Estate Owned (REO) and Property Preservation development and implementation of strategies and tactics that ensure home foreclosure, bankruptcy, REO and property preservation processes meet investor, insurer and state guidelines.
  • Manage a staff of direct reports, including participating in hiring decisions, training, and performance reviews, assigning and prioritizing duties
  • Develop and maintain company policy and procedures, focusing on compliance and risk management for the default area.
  • Protect the mortgage servicing portfolio by adhering to government regulations and investor requirements.
  • Ensure department has a high level of customer responsiveness.
  • Maintain delinquency rates within industry standards.
  • Prepare weekly reports for senior management review.
  • Prepare monthly reports for executive management review
  • Participate in the development and implementation of the strategic plans and financial budgets of the Default Administration function
  • Provide clear and consistent communication regarding the strategic direction (objectives, strategies and tactics) established as a Default Administration function.
  • Ensure execution of the strategic plan for the Default Administration function along with attainment of financial goals.
  • Evaluate and interpret financial results for the Default Administration function and identify opportunities for improvement.
  • Monitor and evaluate functional performance against goals.
  • Develop and implement an organizational structure that ensures appropriate staffing to meet the needs of the business.
  • Evaluate organizational effectiveness of the team within Default Administration, identify gaps and implement development and succession planning initiatives.
  • Foster an appropriate, performance driven culture within the Default Administration function.
  • Collaborate with the leadership team to identify process deficiencies and develop and implement process improvements.
  • Function as a subject matter expert in industry standards and practices related to Default Administration.
  • Develop effective reporting, incorporating appropriate frequency and level of detail.

Position Requirements:
  • 3-5 years Default servicing experience as well as management experience.
  • Broad exposure to the functional areas of default servicing: bankruptcy, foreclosure, loss mitigation, collections, property preservation, claims and REO.
  • Ability to work and excel in a fast-paced environment.
  • Excellent oral and written communications skills.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted human resources practices.
  • Strong interpersonal skills.
  • Must be highly organized and have a strong attention to detail including the ability to create and maintain documentation.

For more information, please contact our office at 877-782-3334.


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