Director, IT Technical Operations

Mt. Prospect, IL

Posted: 04/09/2019 Job Number: 26894
  • Accountable for directing operations of a specified area, technology and/or end-user client group to achieve strategic and operational business goals and targeted financial and quality results.
  • Responsible for cross-functional management of specified technology product(s) and/or solution(s).
  • Utilizes technical and industry experience to formulate technology strategies specific to area of responsibility.
  • Works across functional areas to implement strategies and ensure offerings are defined to maximize profitability.
  • Evaluates and adjusts strategies to respond to competition.
  • Ensures customer needs and requirements are represented.
  • Contributes to the general business planning regarding technology and systems required to maintain operations and competitiveness.
  • Outcomes directed have a moderate to significant impact on the organization' s short-term and long-term results, specific customers and/or partners.
  • Decisions have moderate to significant impact on the organization.

Job Responsibilities:
  • Develops and executes on IT product/service strategies and plans.
  • Directs the operations of the assigned functional area to achieve strategic and operational business goals and targeted financial and content quality results.
  • Establishes operational objectives for managers and/or teams of professionals in order to achieve the strategic and operational objectives of the group.
  • Responsible for executing on functional and business goals for the specified area of expertise.
  • Proactively addresses problems a cross functional areas of the business.
  • Provides day-to-day administrative direction and oversight of key technology/information systems and general support activities.
  • Works with key shareholders to formulate a comprehensive technology plan that is consistent with the overall business objectives and budgetary considerations.
  • Applies broad knowledge of product/service capabilities and environment to identify new growth areas, new technology and emerging product/service opportunities.
  • Conducts technological research by studying organization goals, strategies, practices, and user projects.
  • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
  • Implements policies and defines approach to strategy achievement for specified area of responsibility.
  • Analyzes long-term impact of new or anticipated strategies and decisions.
  • Manages budgets, operational plans and performance requirements for the specified are of responsibility.
  • Responsible for meeting budgetary goals and objectives.
  • Facilitates communication between staff, management, vendors, and other technology resources within and outside of the organization.
  • Shares highly complex information related to areas of expertise.
  • Interacts with senior management to keep abreast of objectives.
  • Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross-functional processes and programs.
  • Builds and enhances key internal and external contacts.
For more information on this position, please contact our office at 877-782-3334.

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