Healthcare Call Center Coordinator

Monroeville, PA 15146

Post Date: 02/13/2018 Job ID: 25977 Category: Professional

Shift: Monday - Friday 10: 30 AM - 7: 00 PM, Training for first 2 weeks will be Monday Friday 9: 00 AM - 5: 30 PM

Job Description:
  • Provides essential clerical & phone support to the pharmaceutical care pharmacist through organized, accurate and timely prioritization of administrative duties.
  • Responsible for professional communication with patients daily.
  • Responsible for essential functions listed above and additional clerical support as assigned by the supervisor/manager.
  • Completes internal training designed to utilize behavioral modification and interviewing.
  • Make outbound calls to engage patients and prepare them for conversation with pharmacist.
  • Receive inbound calls and provide proper support to patients, including engaging member to speak with pharmacist and/or triaging question(s) to appropriate staff.
  • Facilitate and coordinate the daily mailing of care plans directed to participating patients.
  • Other responsibilities as directed by supervisor and/or manager.

Qualifications:
  • Verifiable High School diploma or GED required.
  • Bachelor s Degree in Marketing preferred.
  • At least 1 years of overall related experience of Center for Medicare/Medicaid Services (CMS) guidelines for Medicare Part D enrollment processes or previous work experience in regulatory environment.
  • Dependable, responsible, and accountable.
  • Excellent spoken and written communication skills.
  • Capable of managing through transition, while fostering a positive team environment.
  • Confident in decision making ability within strict timelines.
  • Exceptional prioritization and organizational skills.
  • Acts with integrity and uses sound judgment in dealing with confidential information.
  • Previous call center experience & ability to multi-task in a fast paced call center environment are preferred.

For more information, please contact A-Line Staffing at 877-782-3334.

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