Help Desk Technician

Lincoln, RI 02865

Post Date: 03/23/2018 Job ID: 26408 Category: Professional

Duties
  • Provide call center based technical support to store locations, vendors and staff.
  • Serve as first level for troubleshooting of issues encountered in stores.
  • Assure implementation based protocols are met.
  • Render assistance for equipment troubleshooting and ensure deployment process adherence.
  • Update database regarding resolution of issues and techs progress while completing work with in the store.
  • Technicians will be assigned up to 3 simultaneous projects.

Experience
  • A minimum of 1 year work experience needed
  • A Minimum of a High School Diploma or GED required
  • Must have strong troubleshooting skills coupled with diagnostic and problem solving skills
  • Supervisory skills are an asset but not a requirement
  • Must possess clear, accurately and tactful, communication both verbally and written
  • Working knowledge of Word, Excel, and Access
  • Understanding of Intermediate/Expert technical terminology is preferred
  • Must be able to work independently and occasionally lead within a group
  • Technical installation experience a plus but not necessary

Additional information
  • They are willing to consider candidates with diverse experiences, but the ideal candidate has some education or work experience with IT hardware installations.
  • Military veterans also considered even if without specific experience.

Education
  • Minimum High School Diploma or GED

For more information, please call our office at 877-782-3334.

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