Infrastructure Engineer

Frisco, TX 75034

Post Date: 08/01/2018 Job ID: 28130 Category: Information Technology / IT

Description:
  • This role has the responsibility to be the escalation point for a team of systems administrators and be able to analyze/fix/report on server infrastructure related issues promptly and escalate when needed.

Responsibilities:
  • Monitor systems using tools to resolve issues proactively.
  • Respond to incidents and requests according to documented SLAs and ensure that members of the team are doing so as well Participate in monthly maintenance windows.
  • Participate in a monthly on-call rotation if needed.
  • Create and maintain technical documentation.
  • Attend and actively participate in weekly meetings.
  • Develops and maintains metrics around the systems and institutes a process for continuous improvements.
  • Conducts reviews periodically with users and vendors.
  • Defines and ensures continuous monitoring procedures are set according to the standard procedures and requirements.
  • Creates a plan to evolve the system to reduce cost and improve system dynamics.
  • Performs or coordinates Level 3/4 incident assessment and resolution on infrastructure solutions.
  • Coordinates problem management and resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem.
  • Provides guidance to other team members.
  • Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
  • Researches, analyzes and recommends the implementation of software or hardware changes to rectify any current or similar future problems.
  • Participates in short- and long-term planning efforts with stakeholders and IT groups.
  • Ensures all support documentation knowledge transfer to production support.
  • Verifies the functionality of components and services and ensures deployment meets client's expectations.
  • May perform routine maintenance tasks and server/VM patching.
  • Establishes requirements, methods and procedures for routine maintenance.
  • Ensures performance meets the present and future needs of the business.
  • Forecasts utilization patterns and identifies modifications or upgrades.
  • Recommends changes/enhancements for improved systems availability, reliability and performance. Works with vendors to resolve problems and develop infrastructure solutions.
  • May provide information for negotiation efforts for contracts with external vendors or individuals.
  • Ensures completeness of technical requirements for the implementation of system business solutions.
  • Determines systems specifications, input/output processes and working parameters for hardware/software compatibility.
  • Ensures proper communication/review of requirements and integration for impacted areas.
  • Determines technical requirements impact on existing architecture, work processes, systems, and ongoing support.
  • Explains to non-SMEs how the proposed solution will support their requirements.
  • Provides technical consulting on the integration of application systems.
  • Develops custom integration solutions including major enhancements, interfaces, functions and features.
  • Maintains existing capabilities, making recommendations and implementing appropriate up to date security technologies.
  • Ensures the integrity of host computers, multiple databases and secure data transfer.
  • May perform routine maintenance tasks and server/VM patching.
  • Establishes requirements, methods and procedures for routine maintenance.
  • Ensures performance meets the present and future needs of the business.
  • Forecasts utilization patterns and identifies modifications or upgrades.
  • Works with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.
  • On call as assigned.

Experience/Skills:
  • Bachelor s degree or technical institute degree/certificate in a relevant field or equivalent work experience. (8+ years enterprise experience.)
  • High level expertise of Windows Server operating systems and components at an enterprise level required.
  • Familiarity of VMWare/UCS at an enterprise level desired.
  • Demonstrates in-depth knowledge of a broad range of hardware and software products.
  • Experience with development and execution of OS patching processes preferred.
  • Experience with general IT concepts beyond their primary discipline.
  • Metrics/Executive Reporting experience required.
  • Experience with SCCM, ServiceNow preferred.
  • Experience leading enterprise technical teams.
  • Technical leadership, negotiation, and conflict resolution.
  • Ability to prioritize work load.
  • Understanding of ITSM lifecycle.
  • Good interpersonal skills; effective team player.
  • Good analytical skills with attention to detail.Relevant technical certifications desired.
  • Lean Six Sigma Certification desired.
  • ITIL certification is required.

For more information on this position, please contact our office at 877-782-3334.

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