RN-Behavioral Crisis Line

Tempe, AZ 85280

Post Date: 05/21/2018 Job ID: 27330 Category: Registered Nurse

Position Purpose:
  • Triage inbound calls, gather information, select appropriate triage guidelines, and disposition and care advice based on data base protocols and department policies and procedures for a 24 hour per day/7 day a week operation.
  • Provide clinical information and education for inbound and outbound calls providing oversight and support to the non-clinical staff.
  • Conduct assessments of callers presenting symptoms.
  • Develop, implement, and evaluate a plan of care for each caller presenting symptoms.
  • Answer all calls in a timely manner.
  • Maintain confidentiality of all caller and personnel issues.
  • Document all call inquiries according to department policies and procedures.
  • Participate in the collection of data for department quality projects.
  • Promote recovery concepts and inspire hope.
  • Possess and maintain a thorough grasp of clinical knowledge pertaining to various disease states, medications, treatments, etc.
  • Comply with Federal and respective state s laws regulating health management organizations and telephone information centers and all department standards and policies and procedures.
  • Apply primary nursing knowledge while performing all aspects of assigned tasks.


Education/Experience:
  • Graduate certificate from an accredited nursing program. 3+ years combined experience in pediatric obstetrics, home health, community health, school nursing, or emergency nursing.
  • 5 years experience strongly preferred.
  • Strong computer skills including experience with Microsoft office or data entry systems.
  • Must possess and demonstrate strong abilities in data entry, typing, call documentation, and customer service skills including active listening.
  • Telephonic triage or managed care setting experience preferred.
  • Bilingual in Spanish highly preferred.
  • Licenses/Certifications: Current RN license in state of residence.
  • Valid and in good standing RN License in the State of AZ. May consider RN Licensure from other Nurse Licensure Compact States.
  • Prior BEHAVIORAL HEALTH experience.
  • Non-traditional schedule(s) to support a 24/7 behavioral health crisis line.
  • Experience with Telehealth, Telephonic triage or managed care setting experience preferred.
  • Graduate from an accredited nursing program, Bachelor s degree preferred. 3+ related experience, 5+ strongly preferred. MS Office (Word & Excel). Strong data entry, typing, call documentation.

For more information, contact us at 877-782-3334.

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