Representative

Mt. Prospect, IL

Post Date: 09/19/2017 Job ID: 23701 Category: Pharmacy

Shift:
  • Monday thru Friday 9: 00am-5: 30pm
  • Must be available to work between 7: 30am and 7: 30pm

Job Description:
  • Verify insurance coverage for potential new patients and re-verify insurance coverage for existing patients in order to process patient prescription needs successfully and demonstrate excellent customer service to patients, healthcare professionals and insurance carriers.

Required Qualifications:
  • 6 months in benefits verification or patient service representative role.
  • 1+ years experience in a Windows based computer system.
  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor s office then anything below managing 75 calls/day would not translate to similar environment).
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Preferred Qualifications:
  • Experience performing insurance verification.
  • Experience working with medical insurance programs or medical billing procedures.

A-Line Staffing Solutions

877-782-3334

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