Troy, MI 48083

Posted: 08/27/2018 Category: Pharmacy Job Number: 28780

  • Scheduling of customer orders by phone.
  • Reviewing pertinent patient info and noting in operating system.
  • Ensuring timely dispensing so as to compliance of therapy.
  • Working with various internal and external departments including but not limited to Admissions, Billing, Pharmacy, Medicaid and private payors.
  • Ideal candidates that will be selected for the in person interviews will be given basic pharmacy math test.
  • Candidates must have intermediate computer skills and excellent communications skills.


  • Effective delivery of company products and services.
  • Responds to telephone inquiries and orders from homecare patients and referral sources.
  • Provides information on equipment, supplies and services.
  • Determines the best method for providing services. 
  • May assist walk-in patients with the selection of equipment, supplies and services.
  • Timely processing/facilitation of patient orders.
  • Processes telephone orders by preparing patient paperwork. 
  • Verifies insurance and/or other method of payment.
  • Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
  • May perform data entry.
  • Distributes copies of paperwork to appropriate personnel.
  • May assist with the processing of billing paperwork.
  • Effective coordination of patient services/supplies.
  • Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
  • Ensures deliveries and set-ups can be arranged in a timely manner.
  • Appropriate documentation.
  • Accurately maintains files of all patient account profile information and referral source data.
  • Customer satisfaction.
  • Resolves patient complaints by identifying problems and coordinating appropriate corrective action.

  • Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.
  • The primary responsibilities are to verify insurance coverage for potential new clients.
  • Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successly and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers.
  • This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs.
  • Strong attention to detail, and proven analytic and problem solving.


  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor's office.
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel. * Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential. 
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology. 
  • Ability to work with people in a team environment while meeting individual performance goals. 
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

  • High School diploma or GED.

  • The ideal candidates MUST be open to work any of the following shifts.
  • The shifts might be rotating during the assignment, and should be available from 7: 30 am to 7: 30 pm Monday through Friday.
  • 5 shifts will be offered.
  • 7: 30am -4pm
  • 8: 30 am-5: 00pm.
  • 9: 30-6: 00 pm.
  • 10-6: 30 pm.
  • 11: 00am- 7: 30pm.

For more information, contact our office at 877-782-3334.


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