Wilkes Barre, PA 18706

Post Date: 07/09/2018 Job ID: 28191 Category: Pharmacy

  • Responds to requests received in the Participant Services Area from Participants, Account Managers, internal customers, Clients and Quality Assurance relative to customer service experiences and concerns within the Pharmacy.
  • Assembles comprehensive detail of events, identifies gaps in service and processes.
  • Partners with other business units to facilitate timely response to investigation request and provide gap analysis.
  • Follows through on standard operating procedures, problem solving and troubleshooting with minimal guidance. 

Required Qualifications:
  • Must have strong oral and written communication skills and research, analytical and problem resolution skills.
  • Strong mathematical aptitude and proficient computer skills, with Windows environment experience required.
  • Health insurance background and knowledge of pharmacy terminology desired.

Preferred Qualifications:
  • Minimum one to three years experience in customer services or a related role; including experience in research and problem resolution.

  • High School education or equivalent.
  • Additional education and/or relevant training preferred.

For more information on this position, please contact our office at 877-782-3334.


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