Wilkes Barre, PA 18706

Posted: 10/29/2018 Category: Pharmacy Job Number: 29066

Job Summary:
  • Responds to requests received in the Participant Services Area from Participants, Account Managers, internal customers, Clients and Quality Assurance relative to customer service experiences and concerns within the Pharmacy.
  • Assembles comprehensive detail of events, identifies gaps in service and processes.
  • Partners with other business units to facilitate timely response to investigation request and provide gap analysis.
  • Follows through on standard operating procedures, problem solving and troubleshooting with minimal guidance.

Required Qualifications:
  • Must have strong oral and written communication skills and research, analytical and problem resolution skills.
  • Strong mathematical aptitude and proficient computer skills, with Windows environment experience required.
  • Health insurance background and knowledge of pharmacy terminology desired

Preferred Qualifications:
  • Minimum one to three years experience in customer services or a related role; including experience in research and problem resolution.

  • High School education or equivalent; additional education and/or relevant training preferred.

For more information, please call our office at 877-782-3334.

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