*IS Technician - Helpdesk

Smithfield, RI 02917

Posted: 07/23/2020 Category: Information Technology Job Number: 43731

Job Description

Position Responsibilities:
  • Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.
  • Prompt response to questions from store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations.
  • Document problems accurately and succinctly in the appropriate support tools provided.
  • Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.

Education and Experience:
  • Associate or Technical degree preferred, High School Diploma or GED required
  • Minimum of 6 months related work experience required, ideally in a call center, technical or customer service-related role
  • 1 to 2 year’ s experience working in a service oriented call center, preferred
  • Must demonstrate analytical, problem solving and interpersonal skills
  • Must have excellent Customer Service skills
  • Must have competent PC skills, Particularly in Excel and Access
  • Must have excellent verbal and listening communication skills
  • Must have excellent writing skills

For more information, contact (877) 782-3334

Contact: David L

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