A-Line Staffing is currently seeking an experienced Account Management Coordinator, if you think you’re a  GREAT candidate and would like to be considered for immediate consideration call/text Day Green at 1+469-840-5624 or email at Dgreen@alinestaffing.com

Job Description:
A-Line Staffing is currently seeking an experienced Account Management Coordinator to join our team. This remote role will support Managed Care solutions, GMB routing, customer outreach, and act as a key point of contact between customers, pharmacies, and sales teams.

Job Name Schedule & Location:

• Schedule: Full-Time, 8:00 AM - 5:00 PM (or other specified shift hours)
• Location: Remote

Job Name Salary/Wage:

• Salary: $21.00 per hour

Job Name Duties:

• Possess basic knowledge of all Managed Care solutions
• GMB Routing and Monitoring
• Manage customer outreach through email, phone, live chat, and intake forms
• Oversee an average of 10-15 customer cases at a time
• Answer 15-40 incoming calls per day from pharmacies and sales teams
• Act as the Managed Care point of contact during conference calls with pharmacy chains and buying groups
• Attend and actively participate in daily team huddles and cross-departmental meetings
• Identify, track, and address customer pain points
• Ensure adherence to department SOPs, SLAs, and goals
• Implement processes that enhance customer satisfaction and overall experience

Job Name Required Qualifications:

• 1-3+ years of previous customer service experience (preferred)
• Strong verbal and written communication skills
• Ability to troubleshoot technical issues and provide solutions
• Maintain an organized and structured approach to daily responsibilities
• Adaptability to the dynamic healthcare landscape
• Proficiency in Microsoft Office (required)
• Experience in managed care, reimbursement, or in-store pharmacy (preferred)
• Strong organizational, multi-tasking, and problem-solving skills
• Ability to work independently and collaboratively as a team player
• Friendly, patient, and professional demeanor, with strong rapport-building skills with customers and sales teams

Job Name Physical Requirements:

• Ability to work in a home office environment (e.g., sitting for extended periods, using a computer, etc.)
• Reliable internet connection for remote work

Job Name Education:

• Education:
  • Bachelor’s degree preferred, or equivalent work experience
  • Strong communication, listening, and organizational skills

If you think you’re a GREAT candidate and would like to be considered for immediate consideration call/text Day Green at 1+469-840-5624 or email at Dgreen@alinestaffing.com