Account Management Coordinator

Dublin, OH 43017 | Fully Remote

Posted: 11/18/2024 Category: Professional and Administrative Job Number: DGREEN145431

Job Description

A-Line Staffing is currently seeking an experienced Account Management Coordinator, if you think you’re a  GREAT candidate and would like to be considered for immediate consideration call/text Day Green at 1+469-840-5624 or email at Dgreen@alinestaffing.com

Job Description:
A-Line Staffing is currently seeking an experienced Account Management Coordinator to join our team. This remote role will support Managed Care solutions, GMB routing, customer outreach, and act as a key point of contact between customers, pharmacies, and sales teams.

Job Name Schedule & Location:

  • Schedule: Full-Time, 8:00 AM - 5:00 PM (or other specified shift hours)
  • Location: Remote

Job Name Salary/Wage:

  • Salary: $21.00 per hour

Job Name Duties:

  • Possess basic knowledge of all Managed Care solutions
  • GMB Routing and Monitoring
  • Manage customer outreach through email, phone, live chat, and intake forms
  • Oversee an average of 10-15 customer cases at a time
  • Answer 15-40 incoming calls per day from pharmacies and sales teams
  • Act as the Managed Care point of contact during conference calls with pharmacy chains and buying groups
  • Attend and actively participate in daily team huddles and cross-departmental meetings
  • Identify, track, and address customer pain points
  • Ensure adherence to department SOPs, SLAs, and goals
  • Implement processes that enhance customer satisfaction and overall experience

Job Name Required Qualifications:

  • 1-3+ years of previous customer service experience (preferred)
  • Strong verbal and written communication skills
  • Ability to troubleshoot technical issues and provide solutions
  • Maintain an organized and structured approach to daily responsibilities
  • Adaptability to the dynamic healthcare landscape
  • Proficiency in Microsoft Office (required)
  • Experience in managed care, reimbursement, or in-store pharmacy (preferred)
  • Strong organizational, multi-tasking, and problem-solving skills
  • Ability to work independently and collaboratively as a team player
  • Friendly, patient, and professional demeanor, with strong rapport-building skills with customers and sales teams

Job Name Physical Requirements:

  • Ability to work in a home office environment (e.g., sitting for extended periods, using a computer, etc.)
  • Reliable internet connection for remote work

Job Name Education:

  • Education:
    • Bachelor’s degree preferred, or equivalent work experience
    • Strong communication, listening, and organizational skills

If you think you’re a GREAT candidate and would like to be considered for immediate consideration call/text Day Green at 1+469-840-5624 or email at Dgreen@alinestaffing.com

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Join us in discovering exciting career opportunities in the vibrant Dublin, Ohio area! Located just northwest of the capital city of Columbus, Dublin offers a perfect blend of charm, growth, and community. With its picturesque historic district, renowned golf courses, like the Muirfield Village Golf Club, and the Dublin Arts Council showcasing local talents, the area embodies a unique blend of culture and creativity. Whether you're drawn to the colorful streets of the Historic Dublin or the picturesque Scioto Park along the Scioto River, Dublin has something special for everyone. Explore our job listings today and take the first step toward a fulfilling career in this dynamic region.