Accounts Receivable

Wilkes-Barre, PA 18706

Posted: 05/20/2019 Category: Customer Service Job Number: 26740

Position Summary:
  • Review orders for payment queues/ payment issues and updating the systems with accurate information.
  • Ability to research and investigate orders using Peoplesafe and LINKS.
  • Call to offer a direct sale of medications to participants and posting payments to the proper account.
  • Perform required transactions to complete mail order prescriptions.
  • Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines.
  • Ability to work under strict turn-around-times.

Duties:
  • Ability to understand the audience you are writing to Analytical problem-solving skills Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.
  • Understand the importance of timely work and effective planning.
  • The clear understanding of client' s values and importance of customer satisfaction.
  • Prioritizing and organizing workload in adherence to deadlines.
  • Desire and aptitude to assist a customer with escalated concerns and provide final resolutions.
  • Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations.
  • Ability to multi-task with strong time management skills.
  • Navigation of LINKS and Peoplesafe.

Experience:

Experience PC skills in Windows-based applications.
Advanced verbal/written communication skills.
Team-oriented, customer service focused and able to identify process improvements.
The position may require working an occasional Saturday and or Sunday shift
Responsive, reliable and able to express assurance/confidence
Ability to express empathy and professionalism.

Education:
  • Verifiable High School Diploma or GED is required.
  • Bachelors degree in finance, accounting or business is preferred.

For more information on this position, please contact our office at 877-782-3334.

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