Job Title: Accounts Receivable Representative

Pay: $22.48 an hr | Bi-weekly

Job Type: Onsite in Phoenix, AZ

Shift Options:

• Shift requirement: 8 am - 4:30 pm (no on calls or weekends)

Accounts Receivable Representative Overview:

• . Core Technical Skills
  • General accounting knowledge – Understanding of accounting principles, debits/credits, and the AR process.
  • Billing & collections experience – Hands-on experience generating invoices, applying payments, and managing past-due accounts.
  • ERP/software proficiency – Familiarity with platforms like Waystar, Instamed, Availity, WellSky (our current billing system), or other EHR/EMR systems and comfort with Teams, Outlook, and Excel (pivot tables, VLOOKUPs).
  • Payment identification – Ability to reconcile accounts and research unapplied or misapplied payments.
  • Knowledge of aging reports – Experience working/monitoring AR aging and identifying collection priorities and denial or problematic trends.
  • Experience with Home Health billing is a plus.
  
  2. Analytical & Problem-Solving Skills
  • Ability to identify discrepancies between invoices and payments.
  • Strong reconciliation skills to resolve mismatched balances (for example, discrepancies in contractually agreed rates vs. true payments/contractuals).
  • Comfort investigating chargebacks, short-pays, and customer disputes.
  
  3. Communication & Relationship Management
  • Professional communication – Skilled in written and verbal communication with customers/patients, operations, and internal teams.
  • Negotiation skills – Ability to tactfully collect overdue payments without damaging provider/payer relationships.
  • Customer service orientation – Balances firmness in collections with maintaining positive relationships.
  
  4. Attention to Detail & Organization
  • Highly detail-oriented in working claim denials, disputes, or other claim related issues. Thorough with noting accounts and aging.
  • Ability to manage high-volume AR without errors.
  • Strong organizational skills to prioritize accounts based on aging or risk.
  
  5. Soft Skills & Work Ethic
  • Dependability – Cash flow depends on consistent follow-through.
  • Persistence – Stays on top of overdue accounts while following company policies. Investigates accounts/claims thoroughly and willing to go the extra mile to collect payment.
  • Integrity – Handles sensitive financial data securely and ethically.
  • Adaptability – Can adjust to new systems, policies, or AR processes.
  
  6. Industry-Specific Knowledge - Healthcare
  • Familiarity with insurance billing, denials, and EOBs.
  • Some experience with contracting, or understanding contract language, Single Case Agreements, or Letters of Agreement.
  7. Customer Service
  • Respond promptly and professionally to customer inquiries via phone, email or chat.
  • Resolve customer issues and complaints efficiently while maintaining a positive attitude.
  • Collaborate with other departments to resolve complex issues.

Accounts Receivable Representative Qualifications:

• Needing medical billing and collections experience.

Accounts Receivable Representative Benefits:

• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

How to Apply:

If you are interested in this position, please apply OR submit your resume to:

Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425