Application Technical Specialist

Smithfield, RI 02917

Posted: 04/19/2024 Category: Information Technology Job Number: 2400105

Job Description

As a Technical Support Specialist, you will be responsible for providing call center-based technical support to store locations, vendors, and staff. You will serve as the first point of contact for troubleshooting issues encountered in stores, ensuring timely resolution and adherence to implementation-based protocols. Your primary duties will include:

  • Providing first-level troubleshooting support for technical issues encountered in store locations.
  • Assuring implementation-based protocols are met to ensure seamless operation of technical systems.
  • Rendering assistance for equipment troubleshooting and ensuring adherence to deployment processes.
  • Updating the database with the resolution of issues and tracking technical progress while completing work within the store.

Requirements:

  • A minimum of 1 year of work experience in technical support or a related field.
  • A minimum of a High School Diploma or GED.
  • Strong troubleshooting, diagnostic, and problem-solving skills.
  • Supervisory skills are an asset but not a requirement.
  • Clear, accurate, and tactful communication skills, both verbally and written.
  • Working knowledge of Word, Excel, and Access.
  • Understanding of intermediate/expert technical terminology is preferred.
  • Ability to work independently and occasionally lead within a group.
  • Technical installation experience is a plus but not necessary.

How to Apply:

If you meet the qualifications and are excited about the opportunity to join our team, please apply to this posting or reach out to rpartlan@alinestaffing.com. We look forward to reviewing your application!

 
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About Smithfield, RI

Ready to kickstart your career in Smithfield, Rhode Island? Explore our exciting job opportunities in this vibrant region! Located in the scenic and historic Providence County, Smithfield boasts a perfect blend of New England charm and modern amenities. From the breathtaking views at Lincoln Woods State Park to the bustling WaterFire art installation in nearby Providence, there's no shortage of inspiration here. Indulge in the local delicacies like clam cakes and Rhode Island chowder, catch a game of the Pawtucket Red Sox at McCoy Stadium, or immerse yourself in culture at the Providence Performing Arts Center. Join us in Smithfield and discover a world of career growth possibilities in this dynamic and captivating area!