Benefits Customer Representative - Remote
Job Description
Benefits Customer Service Representative
Location: San Diego, CA (must be local)
Work Arrangement: Remote after onboarding/training, with required onsite time for Day 1 equipment pickup/IT setup and as needed for meetings/projects
Schedule: Monday–Friday (no weekends)
Shift Window: Must be flexible for an 8-hour shift between 8:00 AM – 9:00 PM
Hours: 40 hours/week during busy season (overtime may be requested). Off-season may fluctuate 32–40 hours/week
Pay: $18.50/hour (San Diego: non-bilingual candidates only)
Position Overview
As a Benefits Customer Service Representative, you will support plan participants through benefit enrollment and updates to health care and/or pension plans. You’ll provide high-quality service primarily by phone, with opportunities to assist via chat and message center as you gain experience. This is a seasonal opportunity with potential to extend for strong performers.
Key Responsibilities
- Build rapport quickly and provide compassionate, professional support via phone, email, and instant messaging
- Explain benefit/pension terms and plan information in a clear, easy-to-understand way
- Use plan documents and internal knowledge tools to resolve questions and anticipate member needs
- Maintain accurate and professional call/case documentation
- Follow a structured schedule, including adherence to assigned shifts and breaks
- Participate in training and team meetings
- Handle confidential information appropriately (HIPAA/data privacy expectations)
Requirements
- High School Diploma or GED
- Customer service experience (call center experience is a plus)
- Strong written and verbal communication (professional tone; no slang)
- Comfortable working in a virtual environment (online training, chat-based manager interaction)
- Strong computer skills (Microsoft Office); able to work across multiple systems/screens
- Typing speed 30 WPM
- Strong attention to detail and ability to multitask
Preferred Qualifications
- Associate’s or Bachelor’s degree
- Knowledge of health & welfare and/or defined benefit pension plans
Local Requirement (Important)
- Must be located within approximately 2 hours of San Diego, CA
- Must be able to report onsite when required (Day 1 equipment + occasional onsite needs)
To Apply
Send your resume and the best phone number/time to reach you.
Austin Faris
A-Line Staffing Solutions
Phone: 586-710-7941
Email: afaris@alinestaffing.com