A-Line staffing is hiring for a Remote Benefits Customer Service (Call Center) Representative in Buffalo, NY

If interested in the Remote Benefits Customer Service (Call Center) role APPLY NOW!!

Brittney Blackman | bblackman@alinestaffing.com

Benefits Customer Service Rep Details:

• Location: MUST live within 2 hours of Buffalo, NY 14204
  • On-site 1st day before going remote | August start date
• Payrate: $16.50/hr
• Schedule: Mon-Fri only, hours vary, 8-hour shift between 8a-7p | some required OT
  • 32 to 40 hours per week during training
  • OT hours may run as late as 11p

Benefits Customer Service Rep Highlights:

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefits Customer Service Rep Responsibilities :

• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner
• Consistently meeting commitments via phone email and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in English is a professional manner
• Regularly participate in team meetings and training
• You will spend the majority of your time assisting customers
• Perform other duties as assigned

Benefits Customer Service Rep Requirements:

• Verifiable High School Diploma or GED is required
• Attendance mandatory for first 90 days
• Call center experience required
• Strong computer skills required
• Strong problem solving skills required
• Must have a private/quite workspace with internet connection
• MUST live within 2 hours of Buffalo, NY 14204
• MUST be available for after hours OT

Remote Work Requirements:

• Must reside within the United States - within 2 hours of Buffalo, NY 14204
• Dedicated, distraction-free work environment
• High-speed, hardwired internet connection required (Wi-Fi, satellite, cellular, or dial-up connections are not acceptable)
• Ability to use employer-provided computer and tech equipment

If interested in the Remote Benefits Customer Service (Call Center) role apply now!!

Brittney Blackman | bblackman@alinestaffing.com