A-Line Staffing is now hiring Benefits Customer Service Representatives in Richardson, TX! The Customer Service Rep would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Customer Service Rep position, please send your resume to Elizabeth at eivy@alinestaffing.com

Benefits Customer Service Rep Compensation

• The pay for this position is $17 per hour
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefits Customer Service Rep Highlights

• This is a customer service position that specializes in educating customers on benefits for a managed healthcare/health insurance company
• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• The required availability for this position is Monday-Friday, 8am-5pm
• This position is remote/WFH!
  • The only onsite days would be the first day or if you're having internet issues at home

Benefits Customer Service Rep Responsibilities

• Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner consistently meeting commitments via phone email and instant message
• Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms complex plan information and processes into simple explanations and instructions that customers can understand and act upon
• Read and understand clients plan documents and online knowledge-based tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Regularly participate in team meetings and training
• Perform other duties as assigned

Benefits Customer Service Rep Requirements

• Must be local and able to commute to Richardson, TX for the first day!
• 1+ years’ experience in customer service in managed healthcare/health insurance
• Must have experience in a call center environment or with managing high-volume inbound phone calls in a remote environment
• Must having a typing speed of at least 30 wpm
• Must have a working knowledge of health and welfare and/or defined benefit pension plans
• High School Diploma or GED
• Attendance is mandatory for the first 90 days

Benefits Customer Service Rep Preferred Qualifications

• Bilingual in Spanish and English is preferred (pay increase of $0.75!)
• Associates or bachelor’s degree is a plus

If you think this Customer Service Rep position is a good fit for you, please reach out to me - feel free to e-mail me your resume, or apply to this posting!

#ALINE3