Benefits Customer Service Representative
Job Description
Benefits Customer Service Representative
Location: Richardson, TX (On-site — must be local/within ~1 hour)
Pay: $18.50/hour
Type: Temporary/Seasonal (high performers may have opportunity to extend)
Schedule: Must be flexible to work shifts between 8:00 AM–11:00 PM (40 hrs/week during busy season; overtime may be needed)
Role Overview
As a Benefits Customer Service Representative, you’ll support plan participants through benefits enrollment and updates to their healthcare and/or pension plans. You’ll deliver high-quality, compassionate customer service primarily over the phone, with opportunities to support via chat/message center as you gain experience.
What You’ll Do
- Provide professional, empathetic support to members via phone (and potentially chat/message center)
- Explain benefits and pension plan information in a clear, easy-to-understand way
- Review plan documents/knowledgebase tools to resolve questions accurately
- Document complete and professional call/case notes
- Handle confidential information appropriately (HIPAA/data privacy expectations)
- Participate in team meetings and ongoing training as needed
Requirements
- High school diploma (or equivalent)
- Customer service experience
- Strong verbal and written communication (professional tone—no slang)
- Comfortable working in a structured environment (adhering to schedules/breaks)
- Strong computer skills (Microsoft Office; ability to work across multiple windows)
- Typing speed of 30 WPM
- Must be local to Richardson, TX and able to work on-site
- Must be flexible between 8 AM–11 PM; ability to work 40 hours/week during peak season and overtime when needed
Preferred
- Call center experience
- Associate’s or Bachelor’s degree
- Familiarity with health & welfare and/or pension/retirement plan concepts
Interested?
Contact me directly and I’ll get you scheduled.
Austin Faris
A-Line Staffing Solutions
Phone/Text: 586-710-7941
Email: afaris@alinestaffing.com