Benefits Customer Service Representative

San Diego, CA 92108

Posted: 06/14/2024 Category: Call Center Job Number: BB921082

Job Description

A-Line staffing is hiring for a Remote Benefits Customer Service Representative in San Diego!

If interested APPLY NOW for IMMEDIATE consideration

Brittney Blackman | | text 5867107970

Customer Service Rep Highlights:

  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Customer Service Rep Details:

  • Location: MUST live within 2 hours of San Diego, CA 92108 – on site 1st day before going remote
  • Payrate: $17+/hr - depending on bilingual status
  • Required Availability: Mon-Fri 8-hour shift between 6a-8p, possible OT

Customer Service Rep Responsibilities:

  • Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner
  • Consistently meeting commitments via phone email and instant message
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in English in a professional manner

Customer Service Rep Requirements:

  • Verifiable High School Diploma or GED is required
  • Attendance mandatory for first 90 days
  • Customer Service/Call center experience preferred
  • Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)

If interested apply now, text, or email for IMMEDIATE consideration

Brittney Blackman | | text 5867107970






Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build Rapport

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Ready to embark on an exciting career journey in sunny Southern California? Explore our job opportunities in the thriving city of San Diego! Known for its stunning beaches, perfect weather, and vibrant culture, San Diego offers a unique combination of career growth and quality of life. With renowned attractions like Balboa Park, the San Diego Zoo, and the USS Midway Museum, along with a diverse culinary scene and a plethora of art galleries and theaters like the La Jolla Playhouse, there's always something new to experience. Whether you're a sports enthusiast looking to cheer for the Padres at Petco Park or seeking outdoor adventures at Torrey Pines State Natural Reserve, San Diego has something for everyone. Begin your job search today and discover why this picturesque city is the perfect place to elevate your career!