Benefits Customer Service Representative

San Diego, CA 92108 | Fully Remote

Posted: 07/02/2024 Category: Call Center Job Number: EIVY146

Job Description

A-Line Staffing is now hiring Benefits Customer Service Representatives in San Diego, CA! The Customer Service Rep would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Customer Service Rep position, please send your resume to Elizabeth at eivy@alinestaffing.com

Benefits Customer Service Rep Compensation

  • The pay for this position is $17 per hour
  • Benefits are available to full-time employees after 90 days of employment
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefits Customer Service Rep Highlights

  • This is a customer service position that specializes in educating customers on benefits for a managed healthcare/health insurance company
  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • The required availability for this position is Monday-Friday, 8am-5pm
  • This position is remote/WFH!
    • The only onsite days are the first day of employment, and if you have any internet issues at home

Benefits Customer Service Rep Responsibilities

  • Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner consistently meeting commitments via phone email and instant message
  • Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Skillfully translate health and welfare and pension terms complex plan information and processes into simple explanations and instructions that customers can understand and act upon
  • Read and understand clients plan documents and online knowledge-based tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
  • Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in a professional manner
  • Regularly participate in team meetings and training
  • Perform other duties as assigned

Benefits Customer Service Rep Requirements

  • Must be local and able to commute to San Diego, CA!
  • 1+ years’ experience in customer service in managed healthcare/health insurance
  • Must have experience in a call center environment or with managing high-volume inbound phone calls in a remote environment
  • Must having a typing speed of at least 30 wpm
  • Must have a working knowledge of health and welfare and/or defined benefit pension plans
  • High School Diploma or GED
  • Attendance is mandatory for the first 90 days

Benefits Customer Service Rep Preferred Qualifications

  • Bilingual in Spanish and English is preferred (pay increase of $0.75!)
  • Associates or bachelor’s degree is a plus

If you think this Customer Service Rep position is a good fit for you, please reach out to me - feel free to e-mail me your resume, or apply to this posting!

 

#ALINE3

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