Benefits Customer Service Representative - Remote
Job Description
Remote Benefit Customer Service Representative (Local Candidates Only) — Pittsburgh, PA
Remote Benefit Customer Service Representative opportunities are available in Pittsburgh, PA! Local candidates only — please apply today.
Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.
What You’ll Do
- Guide members through benefits enrollment and assist with updates to health and/or pension plans
- Deliver personalized support via phone, email, and webchat — we prioritize quality over speed
- Start on a single client account and, over time, be cross-trained to support multiple clients
- Use empathy, professionalism, and clear communication to handle a variety of member concerns (including sensitive or complex issues)
- Interpret plan documents and explain them in simple, easy-to-understand language
- Handle confidential information responsibly in line with HIPAA and data privacy standards
Schedule & Flexibility
- No weekend shifts — ever
- Monday–Friday only
- During peak season: Full-time (40 hours/week) with potential overtime
- During off-peak: 32–40 hours/week based on client needs
- Must be flexible to work shifts between 8:00 AM – 8:00 PM, with occasional extended hours up to 9:00 PM or 11:00 PM for short periods
Important Note (Local Remote Requirement)
This is a remote position, however you must be local to the Pittsburgh area. You’ll need to visit the office on Day 1 to pick up equipment and may occasionally attend in-person meetings or special projects.
What We’re Looking For
- High school diploma or GED required
- Customer service or call center experience is a plus (not required — we’ll train the right person)
- Strong communication and problem-solving skills
- Ability to adapt your service approach to different personalities and communication styles
- Tech-savvy with basic computer proficiency
Bilingual Candidates Encouraged to Apply
We’re especially seeking fluent Spanish or French speakers — earn $0.75/hour extra for bilingual proficiency.
Apply Today
Click to apply now and a member of the A-Line team will be in touch shortly to get you started.
Austin Faris
A-Line Staffing Solutions
Phone: 586-710-7941
Email: afaris@alinestaffing.com