A-Line Staffing is now hiring a Bilingual Member Services Representative –English/Cantonese in Alameda, CA. The Bilingual Member Services Representative –English/Cantonese would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Bilingual Member Services Representative –English/Cantonese position, please contact Mackenzie Rose at mrose@alinestaffing.com or (586) 710-7966.

Bilingual Member Services Representative –English/Cantonese Compensation

• The pay for this position is $22-$33 per hour based on experience.
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Bilingual Member Services Representative –English/Cantonese Highlights

• Monday through Friday, 8 am to 5 pm PST.
• Start date: 04/07/2025
• A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

Bilingual Member Services Representative –English/Cantonese Responsibilities

• Serve as the primary contact for members, providers, and others regarding claims, benefits, authorizations, pharmacy, and eligibility, providing accurate and satisfactory responses.
• Respond to and resolve member service inquiries, including benefits, eligibility, claims, behavioral health, and care coordination, through various communication channels.
• De-escalate dissatisfied customer situations while maintaining professionalism, documenting all interactions accurately in the CRM system, and ensuring timely follow-ups.
• Guide and educate members on managed health care, assisting with benefit plan options, provider selection, and utilizing online self-service tools.
• Collaborate with internal departments such as Grievance and Appeals, Claims, Enrollment, IT, and Pharmacy to provide seamless service and resolution.
• Meet performance goals in compliance, efficiency, call quality, member satisfaction, punctuality, and attendance while maintaining confidentiality and professionalism.

Bilingual Member Services Representative –English/Cantonese Requirements

• High School Diploma or GED
• Attendance is mandatory for the first 90 days
• The ability to speak and understand-bilingual: Cantonese/English – Required
• Minimum one year of direct customer service experience. - Required

Bilingual Member Services Representative –English/Cantonese Preferred Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Call center experience and managed care experience a plus
• Medical terminology knowledge preferred

If you think this Bilingual Member Services Representative –English/Cantonese position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Mackenzie Rose – Recruiting Assistant

mrose@alinestaffing.com or (586) 710-7966.

Bilingual Member Services Representative –English/Cantonese Requirements

• High School Diploma or GED
• Attendance is mandatory for the first 90 days
• The ability to speak and understand-bilingual: Cantonese/English – Required
• Minimum one year of direct customer service experience. - Required

Bilingual Member Services Representative –English/Cantonese Preferred Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Call center experience and managed care experience a plus
• Medical terminology knowledge preferred