Bilingual Spanish Call Center Representative (Banking)
Posted 08/25/2026
Job ID:
173283
Job Description
Bilingual Spanish Call Center Representative (Banking) — Rio Rancho, NM (On-site)
Location: Rio Rancho, NM 87124
Schedule: Full-Time (40 hrs/week). Training: Mon–Fri, 9:00 AM–5:30 PM. Flexibility for weekends/holidays required.
Pay: $27.00/hr
Summary
We are hiring a Bilingual Spanish Call Center Representative to deliver high-quality phone support while recommending banking products that fit customer needs. This Bilingual Spanish Call Center Representative role is high-volume, KPI-driven, and built for candidates who are confident on the phone, comfortable with coaching, and able to learn new systems quickly.
Responsibilities
- Take inbound calls, verify information, and resolve account/service concerns
- Ask probing questions to uncover financial goals and recommend appropriate solutions
- Explain products clearly (checking/savings, credit cards, CDs, IRAs, loans) and complete eligible requests
- Document call notes accurately and follow process requirements for every transaction
- Use customer service and de-escalation skills to handle objections and difficult interactions
- Maintain schedule adherence, quality standards, and productivity expectations
- Follow compliance/risk steps and escalate issues when needed
Qualifications
- Bilingual Spanish required
- High School Diploma/GED required
- 1+ year call center experience preferred (banking/financial services a plus)
- Sales mindset: cross-sell/upsell/referral experience preferred
- Comfortable using multiple systems (CRM, call platform, knowledge base)
- Strong communication, organization, and problem-solving skills
- Keywords: call center, customer service, bilingual, Spanish, banking, financial services, phone support, sales, CRM
Job Requirements
Qualifications
- Bilingual Spanish required
- High School Diploma/GED required
- 1+ year call center experience preferred (banking/financial services a plus)
- Sales mindset: cross-sell/upsell/referral experience preferred
- Comfortable using multiple systems (CRM, call platform, knowledge base)
- Strong communication, organization, and problem-solving skills
- Keywords: call center, customer service, bilingual, Spanish, banking, financial services, phone support, sales, CRM
About Rio Rancho, NM
Ready to discover exciting job opportunities in the vibrant area around Rio Rancho, New Mexico? Nestled in the beautiful Land of Enchantment, this region offers a thriving job market coupled with stunning landscapes and a rich cultural tapestry. From the breathtaking Sandia Peak Tramway to the historic Anderson Abruzzo Albuquerque International Balloon Museum, there's no shortage of enchanting attractions to explore during your downtime. With a diverse array of dining options ranging from traditional New Mexican cuisine to modern fusion delights, experiencing the local flavor is a culinary adventure in itself. Whether you're drawn to the artistic displays at Vision Gallery or the performances at the Route 66 Casino Hotel, Rio Rancho and its surroundings promise growth opportunities and a quality of life that's truly unmatched. Embrace the charm of this unique region and unlock your career potential today!