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Healthcare Customer Service Representative (Remote) — Contract

A-Line Staffing is hiring a Healthcare Customer Service Representative for a fully remote contract opportunity.

Role Snapshot

• Schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Pay Rate: $17.50/hr
• Type: Contract (Temporary)
• Location: Fully Remote (must work from a private, quiet space with reliable high-speed internet)
• Openings: 1

What You’ll Do

• Provide timely, accurate updates to customers regarding order status and product information requests, following established policies/procedures.
• Process customer returns according to department guidelines.
• Partner with Medical Billing to help resolve disputed billing charges.
• Escalate service failures and customer concerns to Customer Service leadership with clear, timely feedback.
• Collaborate with Sales Representatives to meet/exceed customer service expectations.
• Communicate with customers via omnichannel methods including web chat and email.
• Maintain detailed, accurate notes in customer accounts to ensure proper and timely follow-up.
• Support additional tasks/projects as assigned.

Minimum Qualifications

• 1+ year of experience in the medical industry or call center/customer service.
• High School Diploma/GED
• Comfortable interpreting written procedures/publications and writing professional business correspondence.
• Intermediate math skills (discounts, percentages, proportions, etc.).
• Strong problem-solving and ability to follow written/oral instructions.
• Computer proficiency (e.g., Word, Excel, Access and/or database tools).
• Experience with or ability to learn call center telecom/dialer systems.

Work Requirements

• Ability to work some evenings, weekends, and overtime as needed.

Interested?

Reply with your resume and a good time to connect, and I’ll follow up with next steps.

Austin Faris
A-Line Staffing Solutions
afaris@alinestaffing.com
586-710-7941