Call Center / Customer Service 1

Carbondale, IL 62902

Posted: 04/17/2019 Category: Customer Service Job Number: 26197

Full time Healthcare Customer Service Representative openings in Carbondale, IL area with a major healthcare company! Starting ASAP! Apply now to Damian Sroka for consideration!

PAY RATE: $15.50 per hour (with possible increase in 90 days)

HOURS: Full Time Monday through Friday. 8 Hour shift between 6 am to 6 pm CST.

Position Responsibilities:
  • The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service specialist is responsible for determining the client’ s issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both

Required:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’ s time.

  • Ability to accurately document and record customer/client information. Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:
  • High school diploma or GED preferred. 2-4 years customer service related experience required.

 

Apply now to Damian Sroka for consideration!

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