Call Center Representative

Denison, TX

Posted: 02/07/2024 Category: Warehouse and Transportation Job Number: SHlaing600

Job Description

A-Line Staffing is now hiring a Call Center Representative in Denison, TX. The Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Call Center Representative position, please contact me at shlaing@alinestaffing.com or call me at 412-790-5425

Call Center Representative Compensation

  • The pay for this position is $17 per hour
  • Benefits are available to full-time employees after 90 days of employment
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Call Center Representative Highlights

  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • The required availability for this position is M-F 8 am - 5 pm

Call Center Representative Responsibilities

  • "We have an extremely high call volume. The operators answer the lines and normally type up a ticket that will distribute to the appropriate staff. So, customer services and typing skills needed."

    Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying
    messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US
    Oncology Compliance Program, to include the Code of Ethics and Business Standards.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    -Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
    -Takes and relays messages in an accurate and timely manner.
    -Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
    -Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on
    telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
    -Provides a pleasant and helpful phone contact for callers.
    -Responsible for opening and closing the switchboard.
    -Responsible for the in-house paging system.
    -Performs clerical duties as assigned to maintain workflow in the department.

Job Requirements

Call Center Representative Requirements

  • MINIMUM QUALIFICATIONS:
    High school diploma or equivalent required. Position is entry level and requires 0-3 years experience, preferably in a medical setting.

    PHYSICAL DEMANDS:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential
    functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or
    paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office
    equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

    WORK ENVIRONMENT:
    The work environment characteristics described here are representative of those an employee encounters while performing the essential
    functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Work is performed in an office environment. Involves high levels of contact with patients and public.

If you think this Call Center Representative position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

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