A-Line Staffing Solutions
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Call Center Representative
Job Description
A-Line Staffing is now hiring Call Center Representative in Franklin, TN. The Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
Call Center Representative Compensation
- The pay for this position is $17.50 per hour
- Benefits are available to full-time employees after 90 days of employment
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Call Center Representative Highlights
- Hybrid: Mostly remote with 1-2 days on site a month. Must be willing to come onsite as needed.
- Onsite for the first 6 months, hybrid after.
- The required availability for this position is: Monday - Friday, 8am - 5pm
Call Center Representative Responsibilities
- Responds to telephone inquiries and orders from homecare patients and referral sources
- Verify and reverify insurance coverage
- Provides information on equipment, supplies and services
- May assist walk-in patients with the selection of equipment, supplies and services
- Timely processing/facilitation of patient orders (30%)
- Processes telephone orders by preparing patient paperwork.
- Verifies insurance and/or other method of payment.
- Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
- May perform data entry.
- Distributes copies of paperwork to appropriate personnel
- May assist with the processing of billing paperwork
- Effective coordination of patient services/supplies
- Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel
- Ensures deliveries and set-ups can be arranged in a timely manner.
- Appropriate documentation
- Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction
- Resolves patient complaints by identifying problems and coordinating appropriate corrective action
Call Center Representative Requirements
- High School Diploma or GED
- Minimum 1 year call center experience
- Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus
- Ability to prioritize daily tasks
- Customer service skills with the ability to work in a team environment
- Experience in MS Word, Excel and Outlook
- Attendance is mandatory for the first 90 days
If you think this position is a good fit for you, please apply to this posting.
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Get ready to embark on a new career journey in the vibrant city of Franklin, Tennessee! Nestled just outside of Nashville, Franklin offers a perfect blend of historic charm and modern growth. With picturesque views, renowned music venues like the Franklin Theatre, and a thriving arts scene at the Leiper's Fork Art Gallery, this area is a haven for creativity and culture enthusiasts. From the delectable Southern cuisine to the Franklin Farmers Market, showcasing local produce, the region is a foodie's paradise. Explore job opportunities in this dynamic area and discover why Franklin, TN is the ideal place to take the next step in your career.