A-Line Staffing is now hiring Call Center Representative in Franklin, TN. The Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

Call Center Representative Compensation

• The pay for this position is $17.50 per hour
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Call Center Representative Highlights

• Hybrid: Mostly remote with 1-2 days on site a month. Must be willing to come onsite as needed.
• Onsite for the first 6 months, hybrid after.
• The required availability for this position is: Monday - Friday, 8am - 5pm

Call Center Representative Responsibilities

• Responds to telephone inquiries and orders from homecare patients and referral sources
• Verify and reverify insurance coverage
• Provides information on equipment, supplies and services
• May assist walk-in patients with the selection of equipment, supplies and services
• Timely processing/facilitation of patient orders (30%)
• Processes telephone orders by preparing patient paperwork.
• Verifies insurance and/or other method of payment.
• Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
• May perform data entry.
• Distributes copies of paperwork to appropriate personnel
• May assist with the processing of billing paperwork
• Effective coordination of patient services/supplies
• Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel
• Ensures deliveries and set-ups can be arranged in a timely manner.
• Appropriate documentation
• Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction
• Resolves patient complaints by identifying problems and coordinating appropriate corrective action

Call Center Representative Requirements

• High School Diploma or GED
• Minimum 1 year call center experience
• Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus
• Ability to prioritize daily tasks
• Customer service skills with the ability to work in a team environment
• Experience in MS Word, Excel and Outlook
• Attendance is mandatory for the first 90 days

If you think this position is a good fit for you, please apply to this posting.