Care Coordiantor Remote
Job Description
Care Coordinator (Remote) — Lewisville, TX
Location: Remote (Lewisville, TX)
Schedule: Full-time, 40 hrs/week. Assigned 8-hour shift Monday–Friday between 7:00 AM–8:00 PM CST. Training is Monday–Friday 8:00 AM–5:00 PM CST (camera required).
Pay: $20.00/hr
Summary
Hiring a Care Coordinator for a full-time remote role supporting patient access and referral workflows. This Care Coordinator position focuses on inbound/outbound calls, patient assistance, benefits verification support, and accurate documentation in CRM/proprietary systems. Ideal for candidates with call center customer service experience, healthcare support, or insurance-related phone experience who can multitask across multiple systems while maintaining empathy and compliance.
Responsibilities
- Handle inbound and outbound calls; identify needs and drive one-call resolution
- Create and complete patient referrals, applications, and case documentation in CRM systems
- Research and resolve patient/physician inquiries; provide clear status updates
- Enter accurate notes while speaking with patients (high-volume call environment)
- Place outbound follow-up calls and confirmations
- Escalate/report adverse events according to required timelines when applicable
- Maintain quality, professionalism, and patient-centered communication
Qualifications
- High School Diploma/GED (required)
- 1–3 years in customer service, call center, healthcare support, or patient services (preferred)
- Computer literacy: data entry, CRM navigation, and Microsoft Office skills
- Strong written/verbal communication, problem-solving, and documentation accuracy
- Ability to work independently, manage metrics, and handle multiple priorities
- Remote readiness: quiet private workspace; hardwired broadband internet (no WiFi/cellular/satellite)
- Application requirement: laptop/desktop + Google Chrome; plan 20–30 minutes to apply
Job Requirements
Qualifications
- High School Diploma/GED (required)
- 1–3 years in customer service, call center, healthcare support, or patient services (preferred)
- Computer literacy: data entry, CRM navigation, and Microsoft Office skills
- Strong written/verbal communication, problem-solving, and documentation accuracy
- Ability to work independently, manage metrics, and handle multiple priorities
- Remote readiness: quiet private workspace; hardwired broadband internet (no WiFi/cellular/satellite)
- Application requirement: laptop/desktop + Google Chrome; plan 20–30 minutes to apply