Client Services Specialist

Johnston, RI 02919

Posted: 05/01/2026 Job Number: 168571

Job Description

Job Title:
Client Services Specialist
Address:
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Job Description
  • Meet and exceed department service and quality standards.
  • Perform root cause analysis to identify solutions and process improvements.
  • Support the implementation of solutions to improve service levels and client experience.
  • Serve Cash management, ACH and Commercial Card customers via various channels.
  • Independently service clients on a variety of financial products and technical issues.
  • Diagnose, prioritize, resolve, and escalate technical and procedural issues.
  • Partner with operational support staff to reconcile client problems.
Critical Information
  • Hours may be 10am - 6:30pm, Monday - Friday or 8:30am - 5pm Monday - Friday.
  • On-site position, working 5 days in the office.
Education/Licenses Needed
  • High School (GED Equivalent), Bachelor's Degree preferred.
  • 5 years of customer service and call center experience; banking experience preferred.
Benefits:
  • Benefits are available to full-time employees after 90 days of employment.
  • A 401(k) with company match is available after 1 year of service.
  • This is an AI-formatted job description; recruiter confirmation required.
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About Johnston, RI

Ready to take your career to the next level? Explore exciting job opportunities in the vibrant area surrounding Johnston, Rhode Island! Known for its rich history, picturesque landscapes, and thriving job market, Johnston offers a unique blend of urban amenities and suburban charm. With easy access to attractions like WaterFire in nearby Providence, the renowned art galleries at the Rhode Island School of Design, and the delectable local cuisine found on Federal Hill, Johnston provides a perfect balance of work and play. Don't miss out on the chance to join this dynamic community and grow your career in this enchanting region. Browse our listings now and discover your next career opportunity in Johnston, Rhode Island!